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Technical Support for ASEBA<sup>®</sup> Software Products

Technical Support for ASEBA® Software Products

How do I reset an informant’s password?

22. October 2019 Administrator ASEBA–Web (0)
If one of your informants has forgotten their password, you can reset it by clicking on the informan [More]

How do I change or reset a user's password? (PC and Web)

22. October 2019 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC and ASEBA-Web.
To change a user's password (only a [More]

How do I search for an assessed person? (PC, Web, Network)

22. October 2019 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC, ASEBA-Web, and ASEBA-Network.Under the Directorie [More]

How do I import data from ADM into ASEBA-PC and Aseba-Web?

22. October 2019 Administrator ADM, ASEBA–PC, ASEBA–Web (0)
Data can be imported into ASEBA-Web. Data can be downloaded and imported into ASEBA-Web from ADM (As [More]

How many e-units does it cost to send a form electronically?

22. October 2019 Administrator ASEBA–Web (0)
ASEBA-Web will charge two e-units per evaluation: 1 e-unit to create the form and 1 e-unit to score. [More]

How do I download the profile and narrative report? (PC and Web)

22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC and ASEBA-Web.
To download your profile and narrat [More]

How do I add, edit, delete or move a directory or subdirectory? (PC and Web)

22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC and ASEBA-Web.
To add a new directory, click on th [More]

How does ASEBA-Web pricing work?

22. October 2019 Administrator ASEBA–Web (0)
The information in this answer is subject to change. For up-to-date information on pricing, see the [More]

How many e-units have I used and purchased?

22. October 2019 Administrator ASEBA–Web (0)
To view your e-unit balance, you need to be an administrator. From within the program, please c [More]

Can I get e-units back if the informant doesn’t fill out the form?

22. October 2019 Administrator ASEBA–Web (0)
If the status of the form is "New", and you delete the form, your e-units will be credited back to y [More]

How do I back up my ASEBA database? (PC, Web, Network)

22. October 2019 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC, ASEBA-Web, and ASEBA-Network. (For ASEBA-Net [More]

How do I send a form to an informant (also how to change the language of the form)?

22. October 2019 Administrator ASEBA–Web (0)
When logged into ASEBA-Web, if you have already created an Assessed Person and have also already cre [More]

Is ADM (Assessment Data Manager) no longer supported?

22. October 2019 Administrator ADM (0)
ADM was discontinued in 2015. We no longer use, sell or support this product. There are no updates o [More]

How do I change the look of ASEBA-PC or ASEBA-Web? (PC and Web)

22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC and ASEBA-Web.
If you wish to change the look of y [More]

How do I key-enter a form? (PC and Web)

22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC and ASEBA-Web.
To key-enter a form you will first [More]

Where can I find the license agreements? (ASEBA-Web and ASEBA-PC/Network)

22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0)
You can view the License Agreements if you are an administrator, my clicking on My Account tab, and [More]

I'm getting a "server error" message on ASEBA-PC; what do I do?

22. October 2019 Administrator ASEBA–PC (0)
If you see a server error message in your ASEBA-PC program, please close out of the program and chec [More]

I get an “invalid credentials” error message when signing into ASEBA-PC

22. October 2019 Administrator ASEBA–PC (0)
If you are getting an invalid credentials error message when signing into ASEBA-PC, you will need to [More]

Can I move ASEBA-PC to a new computer?

22. October 2019 Administrator ASEBA–PC (0)
Yes, you can always uninstall your software and reinstall it on a new computer. To ensure that your [More]

I just bought ASEBA-PC; how do I log in?

22. October 2019 Administrator ASEBA–PC (0)
Your software comes with an explanation page containing your login information. The initial login cr [More]

How do I export my database from ASEBA-PC to ASEBA-Web?

22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0)
Once logged into the ASEBA program (PC or Web), please RIGHT-click on the Root folder in the upper l [More]

I forgot my ASEBA-PC password; how do I reset it?

22. October 2019 Administrator ASEBA–PC (0)
To reset your ASEBA-PC password, please click the “I forgot my password” link on the log [More]

Issues logging into ASEBA store website

22. October 2019 Administrator General (0)
You do not need to log into the store to order. Please follow these directions to order without regi [More]

How do I add age modules to ASEBA-PC?

22. October 2019 Administrator ASEBA–PC (0)
To add modules to ASEBA-PC, click on the "Add ASEBA-PC Modules" icon on your desktop.
You can also f [More]

What version of ASEBA-Web do I have?

22. October 2019 Administrator ASEBA–Web (0)
Your ASEBA-Web account will automatically be updated to the most current version as long as you [More]

ASEBA-Web troubleshooting guide

22. October 2019 Administrator ASEBA–Web (0)
First, please determine what browser you have and what version it is. If you don't know, please go h [More]

What version of ASEBA-PC do I have?

22. October 2019 Administrator ASEBA–PC (0)
Open your ASEBA-PC program; the version is listed at the bottom of the page. You should see the foll [More]

On ASEBA-PC, I have multiple layered windows and the program windows jump around (display settings issue)

22. October 2019 Administrator ASEBA–PC (0)
ASEBA-PC needs to have the display properties at 100%. If it is higher, windows will layer upon them [More]

How do I reset a forgotten administrator password on ASEBA-Network?

22. October 2019 Administrator ASEBA–Network (0)
If you have lost all of your administrator passwords, please contact ASEBA Tech Support. With your p [More]

How do I create administrators and regular users? (PC and Web)

22. October 2019 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC and ASEBA-Web.
1. Once logged into ASEBA-PC o [More]
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Categories

  • ADM (2)
  • Adult Manual Frequently Asked Questions (38)
  •    Adult Profile Questions (10)
  •    Coordinating Data from Different informants (7)
  •    Relations of the ADULT forms to ASEBA forms for other ages (3)
  •    Scoring Adult Forms Questions (5)
  • Adult Multicultural Supplement Manual Questions (22)
  •    Conclusions to be Drawn from Scale Scores for Individuals (1)
  •       Cross-Informant Data (7)
  •       Societies Not Listed in Table 2-1, Adult Multicultural Supplement Manual (4)
  •    Translations of Aseba Forms (6)
  •    User Choices of Norms (2)
  • ASEBA–Network (31)
  • ASEBA–PC (61)
  • ASEBA–Web (72)
  • Forms (8)
  • General (28)
  • Older Adult Manual Frequently Asked Questions (33)
  •    Older Adult Profile Questions (4)
  •    Relations of the Older Adult Forms to ASEBA Forms for Other Ages (4)
  •    Scoring Older Adult Form Questions (10)
  • Older Adult Multicultural Supplement Manual Questions (17)
  •    Conclusions to be Drawn from Scale Scores for Individuals, Older Adult Multicultural Supplement Manual (2)
  •          Cross-Informant Data - Older Adult Multicultural Supplement (3)
  •    Multicultural Norms (4)
  •       Societies Not Listed in Table 2-1, Older Adult Multicultural Supplement Manual (3)
  •    User Choices of Norms, Older Adult Multicultural Supplement Manual (2)
  • Preschool Manual Frequently Asked Questions (44)
  •    Interpreting LDS Questions (3)
  •    Preschool Profile Questions (13)
  •    Questions about LDS (5)
  •             Relations of the CBCL/1.5-5 and C-TRF Preschool Forms to the School-Age CBCL and TRF (1)
  •    Scoring LDS Questions (3)
  •          Scoring Questions about CBCL/ 1.5-5 and C-TRF (5)
  • Preschool Multicultural Supplement Manual Questions (14)
  •       Societies Not Listed in Table 2-1, Preschool Multicultural Supplement Manual (4)
  •       Translations of ASEBA Forms - Preschool Multicultural Supplement Manual (4)
  •    User Choices of Norms, Preschool Multicultural Supplement Manual (4)
  • Profiles (4)
  • Progress & Outcomes App (P&O) (5)
  • School Age Manual Frequently Asked Questions (36)
  •       Relations of the School-Age Forms to ASEBA Forms for Other Ages (2)
  •    School Age Profile Questions (13)
  •       Scoring School-Age Forms Questions (5)
  • School Age Multicultural Supplement Manual Questions (9)
  •       Availability of Translations - School Age Multicultural Supplement Manual (3)
  •       Conclustions to be Drawn from Scale Scores for Individual Children - School Age Multicultural Manual (2)
  •    User Choices of Norms, School Age Multicultural Supplement Manual (2)

Vital Information

  • Which version of the software should I get?

Useful Links

  • ASEBA Store
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  • ASEBA-PC Procedures
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  • ASEBA Catalog

AuthorList

  • author avatarAdmin (371)

Recent Posts

  • How to Customize the Send Message to Informant Template
  • How to Change User Roles
  • Where to Find Your Informant's Username in ASEBA
  • How ASEBA scoring software handles scoring of forms with incomplete or missing data
  • How to fix 'Server Error in "/" Application: Could not load file or assembly "ASEBA.PIe.Customer.ApplicationServices" or one of its dependencies...' Error

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