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Technical Support for ASEBA<sup>®</sup> Software Products

Technical Support for ASEBA® Software Products

I forgot my ASEBA-Web password; how do I reset it?

22. October 2019 Administrator ASEBA–Web (0)
There are 2 ways to reset your ASEBA-Web password:
1. Click the "I forgot my password" link on the s [More]

How do I run a cross-informant report? (PC and Web)

22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC and ASEBA-Web.
1. Click the assessed person on the [More]

How can I use Windows Authentication (Integrated Security) for ASEBA-Network?

22. October 2019 Administrator ASEBA–Network (0)
Your organization may prefer to use Active Directory logins to access SQL Server rather than SQL log [More]

How can I get a more detailed error using Developer Tools?

22. October 2019 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0)
Using Developer Tools will help get detailed information about an error received in ASEBA-PC, ASEBA- [More]

I'm getting an error stating that "an item with the same key has already been added"

22. October 2019 Administrator ASEBA–PC (0)
This error may occur when trying to download (and back up) an ASEBA transfer file after importing di [More]

How do I score or view a report? (PC and Web)

22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC and ASEBA-Web.
To score or view a report, please c [More]

How do I add a form? (PC and Web)

22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC and ASEBA-Web.
To add a form, you must first add t [More]

How do I merge two assessed persons? (PC and Web)

22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC and ASEBA-Web.
If you have added the same assessed [More]

How do I add an assessed person? (PC and Web)

22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC and ASEBA-Web.
To add an assessed person, click on [More]

How can I avoid storing PHI on a workstation with ASEBA-PC?

22. October 2019 Administrator ASEBA–PC (0)
The following workflow could be used:

Key-enter the assessment in ASEBA-PC without entering the pat [More]

Where can I find forms recently completed by informants?

22. October 2019 Administrator ASEBA–Web (0)
Once you are logged into ASEBA-Web, please click on Root in the left side pane, then click on the dr [More]

What port does ASEBA-PC run on?

22. October 2019 Administrator ASEBA–PC (0)
The default port is 8000. If this port is in use, the program will automatically choose a different [More]

Clicking Key-Entry in ASEBA-Network produces an error or hangs

22. October 2019 Administrator ASEBA–Network (0)
Upon clicking key entry, the server sends HTTP traffic to itself. Please check your server's securit [More]

Cannot attach databases due to "access denied" errors

22. October 2019 Administrator ASEBA–Network (0)
Make sure you are running SQL Management Studio as an administrator. You can do this by right-clicki [More]

What training do I need to use the ASEBA forms?

22. October 2019 Administrator General (0)
Qualifications for Administration
Our forms are designed to be self-explanatory. No special qualific [More]

The account administrator left; how can I change the email for an account?

22. October 2019 Administrator ASEBA–Web (0)
If your account administrator has left the organization and you need to get access to your account, [More]

How do I move an assessed person to a different directory?

22. October 2019 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC, ASEBA-Web, and ASEBA-Network.
Simply right-click [More]

I get "HTTP Error 500.19 - Internal Server Error" on ASEBA-Network

22. October 2019 Administrator ASEBA–Network (0)
You may receive an error saying

This configuration section cannot be used at this path. This happen [More]

I get a "404 File not Found" error when trying to view videos on ASEBA-Network

22. October 2019 Administrator ASEBA–Network (0)
This issue is most likely due to the MIME type not being added in your IIS on the server.Please note [More]

ASEBA-Network installation troubleshooting guide

22. October 2019 Administrator ASEBA–Network (0)
1. Ensure that your machine meets the installation requirements.
2. Open SQL Server Management Studi [More]

How do I view the latest log file?

22. October 2019 Administrator ASEBA–PC (0)
The log files are stored in the following folder C:\ASEBA\ASEBA-PC 2015 v1\App
The easiest way to ge [More]

Win32Exception: The network path was not found while establishing a connection to SQL Server

22. October 2019 Administrator ASEBA–Network (0)
If you receive the errors "The network path was not found" and "A network-related or instance-specif [More]

Do I have to use the assessed person's name on the form?

22. October 2019 Administrator ASEBA–Web (0)
If you wish to NOT use the child's name, you can leave that field blank. If you do this, the sy [More]

Error when attaching databases

22. October 2019 Administrator ASEBA–Network (0)
If you see an error while attaching a database, please close out of SQL Management Studio.
In your p [More]

How many computers can I install ASEBA-PC on?

22. October 2019 Administrator ASEBA–PC (0)
ASEBA-PC is a single user license; you can only install it on one computer. if you'd like to use it [More]

What do I enter for Evaluation ID? (PC, Web, and Network)

22. October 2019 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC, ASEBA-Web, and ASEBA-Network.
The "Evaluation ID" [More]

I get an Internal Server Error when logging into ASEBA-Network

22. October 2019 Administrator ASEBA–Network (0)
We typically use the default application pool (DefaultAppPool); however, click "advanced settings" f [More]

May I make copies of the ASEBA forms?

22. October 2019 Administrator General (0)
No. The CBCL, YSR, TRF, C-TRF, DOF, SCICA, TOF, ASR, ABCL, OASR, and OABCL, their scoring profiles, [More]

I did not receive all the items in my order; who can I contact?

22. October 2019 Administrator General (0)
If your order is missing any items, please call us at 802-656-5130, option 2 or email us at mail@ase [More]

How many e-units do I have?

22. October 2019 Administrator ASEBA–Web (0)
To check the amount of e-units in your account, please click on your name at the top of the page. Fr [More]
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Categories

  • ADM (2)
  • Adult Manual Frequently Asked Questions (38)
  •    Adult Profile Questions (10)
  •    Coordinating Data from Different informants (7)
  •    Relations of the ADULT forms to ASEBA forms for other ages (3)
  •    Scoring Adult Forms Questions (5)
  • Adult Multicultural Supplement Manual Questions (22)
  •    Conclusions to be Drawn from Scale Scores for Individuals (1)
  •       Cross-Informant Data (7)
  •       Societies Not Listed in Table 2-1, Adult Multicultural Supplement Manual (4)
  •    Translations of Aseba Forms (6)
  •    User Choices of Norms (2)
  • ASEBA–Network (31)
  • ASEBA–PC (61)
  • ASEBA–Web (71)
  • Forms (8)
  • General (28)
  • Older Adult Manual Frequently Asked Questions (33)
  •    Older Adult Profile Questions (4)
  •    Relations of the Older Adult Forms to ASEBA Forms for Other Ages (4)
  •    Scoring Older Adult Form Questions (10)
  • Older Adult Multicultural Supplement Manual Questions (17)
  •    Conclusions to be Drawn from Scale Scores for Individuals, Older Adult Multicultural Supplement Manual (2)
  •          Cross-Informant Data - Older Adult Multicultural Supplement (3)
  •    Multicultural Norms (4)
  •       Societies Not Listed in Table 2-1, Older Adult Multicultural Supplement Manual (3)
  •    User Choices of Norms, Older Adult Multicultural Supplement Manual (2)
  • Preschool Manual Frequently Asked Questions (44)
  •    Interpreting LDS Questions (3)
  •    Preschool Profile Questions (13)
  •    Questions about LDS (5)
  •             Relations of the CBCL/1.5-5 and C-TRF Preschool Forms to the School-Age CBCL and TRF (1)
  •    Scoring LDS Questions (3)
  •          Scoring Questions about CBCL/ 1.5-5 and C-TRF (5)
  • Preschool Multicultural Supplement Manual Questions (14)
  •       Societies Not Listed in Table 2-1, Preschool Multicultural Supplement Manual (4)
  •       Translations of ASEBA Forms - Preschool Multicultural Supplement Manual (4)
  •    User Choices of Norms, Preschool Multicultural Supplement Manual (4)
  • Profiles (4)
  • Progress & Outcomes App (P&O) (5)
  • School Age Manual Frequently Asked Questions (36)
  •       Relations of the School-Age Forms to ASEBA Forms for Other Ages (2)
  •    School Age Profile Questions (13)
  •       Scoring School-Age Forms Questions (5)
  • School Age Multicultural Supplement Manual Questions (9)
  •       Availability of Translations - School Age Multicultural Supplement Manual (3)
  •       Conclustions to be Drawn from Scale Scores for Individual Children - School Age Multicultural Manual (2)
  •    User Choices of Norms, School Age Multicultural Supplement Manual (2)

Vital Information

  • Which version of the software should I get?

Useful Links

  • ASEBA Store
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AuthorList

  • author avatarAdmin (370)

Recent Posts

  • How to Change User Roles
  • Where to Find Your Informant's Username in ASEBA
  • How ASEBA scoring software handles scoring of forms with incomplete or missing data
  • How to fix 'Server Error in "/" Application: Could not load file or assembly "ASEBA.PIe.Customer.ApplicationServices" or one of its dependencies...' Error
  • Using the ASEBA with People Who May Identify as Nonbinary

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