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Technical Support for ASEBA<sup>®</sup> Software Products

Technical Support for ASEBA® Software Products

How do I key-enter a form? (PC and Web)

22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC and ASEBA-Web.
To key-enter a form you will first [More]

Where can I find the license agreements? (ASEBA-Web and ASEBA-PC/Network)

22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0)
You can view the License Agreements if you are an administrator, my clicking on My Account tab, and [More]

I'm getting a "server error" message on ASEBA-PC; what do I do?

22. October 2019 Administrator ASEBA–PC (0)
If you see a server error message in your ASEBA-PC program, please close out of the program and chec [More]

I get an “invalid credentials” error message when signing into ASEBA-PC

22. October 2019 Administrator ASEBA–PC (0)
If you are getting an invalid credentials error message when signing into ASEBA-PC, you will need to [More]

Can I move ASEBA-PC to a new computer?

22. October 2019 Administrator ASEBA–PC (0)
Yes, you can always uninstall your software and reinstall it on a new computer. To ensure that your [More]

I just bought ASEBA-PC; how do I log in?

22. October 2019 Administrator ASEBA–PC (0)
Your software comes with an explanation page containing your login information. The initial login cr [More]

How do I export my database from ASEBA-PC to ASEBA-Web?

22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0)
Once logged into the ASEBA program (PC or Web), please RIGHT-click on the Root folder in the upper l [More]

I forgot my ASEBA-PC password; how do I reset it?

22. October 2019 Administrator ASEBA–PC (0)
To reset your ASEBA-PC password, please click the “I forgot my password” link on the log [More]

How do I add age modules to ASEBA-PC?

22. October 2019 Administrator ASEBA–PC (0)
To add modules to ASEBA-PC, click on the "Add ASEBA-PC Modules" icon on your desktop.
You can also f [More]

What version of ASEBA-PC do I have?

22. October 2019 Administrator ASEBA–PC (0)
Open your ASEBA-PC program; the version is listed at the bottom of the page. You should see the foll [More]

On ASEBA-PC, I have multiple layered windows and the program windows jump around (display settings issue)

22. October 2019 Administrator ASEBA–PC (0)
ASEBA-PC needs to have the display properties at 100%. If it is higher, windows will layer upon them [More]

How do I create administrators and regular users? (PC and Web)

22. October 2019 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC and ASEBA-Web.
1. Once logged into ASEBA-PC o [More]

How do I run a cross-informant report? (PC and Web)

22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC and ASEBA-Web.
1. Click the assessed person on the [More]

How can I get a more detailed error using Developer Tools?

22. October 2019 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0)
Using Developer Tools will help get detailed information about an error received in ASEBA-PC, ASEBA- [More]

I'm getting an error stating that "an item with the same key has already been added"

22. October 2019 Administrator ASEBA–PC (0)
This error may occur when trying to download (and back up) an ASEBA transfer file after importing di [More]

How do I score or view a report? (PC and Web)

22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC and ASEBA-Web.
To score or view a report, please c [More]

How do I add a form? (PC and Web)

22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC and ASEBA-Web.
To add a form, you must first add t [More]

How do I merge two assessed persons? (PC and Web)

22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC and ASEBA-Web.
If you have added the same assessed [More]

How do I add an assessed person? (PC and Web)

22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC and ASEBA-Web.
To add an assessed person, click on [More]

How can I avoid storing PHI on a workstation with ASEBA-PC?

22. October 2019 Administrator ASEBA–PC (0)
The following workflow could be used:

Key-enter the assessment in ASEBA-PC without entering the pat [More]

What port does ASEBA-PC run on?

22. October 2019 Administrator ASEBA–PC (0)
The default port is 8000. If this port is in use, the program will automatically choose a different [More]

How do I move an assessed person to a different directory?

22. October 2019 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC, ASEBA-Web, and ASEBA-Network.
Simply right-click [More]

How do I view the latest log file?

22. October 2019 Administrator ASEBA–PC (0)
The log files are stored in the following folder C:\ASEBA\ASEBA-PC 2015 v1\App
The easiest way to ge [More]

How many computers can I install ASEBA-PC on?

22. October 2019 Administrator ASEBA–PC (0)
ASEBA-PC is a single user license; you can only install it on one computer. if you'd like to use it [More]

What do I enter for Evaluation ID? (PC, Web, and Network)

22. October 2019 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC, ASEBA-Web, and ASEBA-Network.
The "Evaluation ID" [More]

Can I use the keypad or number-pad to enter data? (PC and Web)

22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC and ASEBA-Web.
You can use the key-pad or number-p [More]

Why can't I see the adaptive functioning scale on my school-age cross-informant report? (PC and Web)

22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC and ASEBA-Web.
To see the adaptive functioning sca [More]

Can I have multiple pages open at once? (PC and Web)

22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0)
Please note, this will be the same for both PC and Web.
You can have multiple pages open at once. To [More]

How do I move (add, delete, edit) a directory? (PC and Web)

22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0)
Please note: this will be the same for PC and Web.
To move or merge a directory, please right-click [More]

How do I rename or edit or delete an assessed person? (PC and Web)

22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0)
Please note: this will be the same for both PC and WEB programs.
To edit the assessed person, you ca [More]
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Categories

  • ADM (2)
  • Adult Manual Frequently Asked Questions (38)
  •    Adult Profile Questions (10)
  •    Coordinating Data from Different informants (7)
  •    Relations of the ADULT forms to ASEBA forms for other ages (3)
  •    Scoring Adult Forms Questions (5)
  • Adult Multicultural Supplement Manual Questions (22)
  •    Conclusions to be Drawn from Scale Scores for Individuals (1)
  •       Cross-Informant Data (7)
  •       Societies Not Listed in Table 2-1, Adult Multicultural Supplement Manual (4)
  •    Translations of Aseba Forms (6)
  •    User Choices of Norms (2)
  • ASEBA–Network (31)
  • ASEBA–PC (61)
  • ASEBA–Web (71)
  • Forms (8)
  • General (28)
  • Older Adult Manual Frequently Asked Questions (33)
  •    Older Adult Profile Questions (4)
  •    Relations of the Older Adult Forms to ASEBA Forms for Other Ages (4)
  •    Scoring Older Adult Form Questions (10)
  • Older Adult Multicultural Supplement Manual Questions (17)
  •    Conclusions to be Drawn from Scale Scores for Individuals, Older Adult Multicultural Supplement Manual (2)
  •          Cross-Informant Data - Older Adult Multicultural Supplement (3)
  •    Multicultural Norms (4)
  •       Societies Not Listed in Table 2-1, Older Adult Multicultural Supplement Manual (3)
  •    User Choices of Norms, Older Adult Multicultural Supplement Manual (2)
  • Preschool Manual Frequently Asked Questions (44)
  •    Interpreting LDS Questions (3)
  •    Preschool Profile Questions (13)
  •    Questions about LDS (5)
  •             Relations of the CBCL/1.5-5 and C-TRF Preschool Forms to the School-Age CBCL and TRF (1)
  •    Scoring LDS Questions (3)
  •          Scoring Questions about CBCL/ 1.5-5 and C-TRF (5)
  • Preschool Multicultural Supplement Manual Questions (14)
  •       Societies Not Listed in Table 2-1, Preschool Multicultural Supplement Manual (4)
  •       Translations of ASEBA Forms - Preschool Multicultural Supplement Manual (4)
  •    User Choices of Norms, Preschool Multicultural Supplement Manual (4)
  • Profiles (4)
  • Progress & Outcomes App (P&O) (5)
  • School Age Manual Frequently Asked Questions (36)
  •       Relations of the School-Age Forms to ASEBA Forms for Other Ages (2)
  •    School Age Profile Questions (13)
  •       Scoring School-Age Forms Questions (5)
  • School Age Multicultural Supplement Manual Questions (9)
  •       Availability of Translations - School Age Multicultural Supplement Manual (3)
  •       Conclustions to be Drawn from Scale Scores for Individual Children - School Age Multicultural Manual (2)
  •    User Choices of Norms, School Age Multicultural Supplement Manual (2)

Vital Information

  • Which version of the software should I get?

Useful Links

  • ASEBA Store
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  • ASEBA-PC Procedures
  • ASEBA-Web Procedures
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AuthorList

  • author avatarAdmin (370)

Recent Posts

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  • Using the ASEBA with People Who May Identify as Nonbinary

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