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Technical Support for ASEBA<sup>®</sup> Software Products

Technical Support for ASEBA® Software Products

How to Change User Roles

11. October 2022 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0)
Once signed into ASEBA-Web, ASEBA-PC, or ASEBA-Network, in ASEBA-Web, select Administration, Manage [More]

Where to Find Your Informant's Username in ASEBA

4. August 2022 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0)
Where to Find Your Informant’s Username in ASEBA
Please click on the Assessed Person, then the [More]

How ASEBA scoring software handles scoring of forms with incomplete or missing data

28. July 2022 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0)
The current rules for ASEBA scoring software if a form is scored that has incomplete or missing data [More]

How to fix 'Server Error in "/" Application: Could not load file or assembly "ASEBA.PIe.Customer.ApplicationServices" or one of its dependencies...' Error

15. July 2022 Administrator ASEBA–Network (0)
After making changes to your ASEBA-Network configuration, you may be faced with the following server [More]

Using the ASEBA with People Who May Identify as Nonbinary

23. March 2022 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0)
https://aseba.org/guidelines-for-using-the-aseba-with-people-who-may-identify-as-nonbinary/
Concepts [More]

How to Export ASEBA Database to Zip file or SPSS or Excel

21. December 2021 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0)
HOW TO EXPORT DATA TO ZIP FILE, EXCEL OR SPSS
 
Please RIGHT-click on the Root folder under the [More]

How to Install ASEBA-PC, Add ASEBA age modules and How to Reset your ASEBA-PC password

8. December 2021 Administrator ASEBA–Network, ASEBA–PC (0)
How to Install Aseba-PC, Add ASEBA Age Modules, and How to Reset your ASEBA-PC password
There are tw [More]

How to disable a user in ASEBA-PC, ASEBA-Web and ASEBA-Network.

8. December 2021 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0)
HOW TO DISABLE A USER IN ASEBA-PC, ASEBA-WEB, AND ASEBA-NETWORK Administrators only
 
Please lo [More]

How do we use ASEBA scoring products for people who identify as nonbinary?

7. June 2021 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0)
Please see these guidelines: https://aseba.org/guidelines-for-using-the-aseba-with-people-who-may-id [More]

How to Fix Missing Data Error in Any Form

9. December 2020 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0)
To fix any missing data error in ASEBA-PC, ASEBA-Network and ASEBA-Web, please click on the assessed [More]

How do I estimate storage space requirements for ASEBA-Network?

22. October 2019 Administrator ASEBA–Network (0)
ASEBA-Network databases do not take up much space.
A completed form will typically use less than hal [More]

After changing the password on ASEBA-Network, the page refreshes

22. October 2019 Administrator ASEBA–Network (0)
If you have installed ASEBA-Network and are changing the password on the first log in, and the page [More]

I'm getting a message on ASEBA-Network stating "must have at least one module enabled, please use the License Manager to add the license keys"

22. October 2019 Administrator ASEBA–Network (0)
This error message means that you have not added your age modules to ASEBA-Network. Please open the [More]

What are the installation requirements for ASEBA-Network?

22. October 2019 Administrator ASEBA–Network (0)
To install and run ASEBA-Network 2015, you should have:- Windows Server 2012 R2 or later- IIS 7.5 or [More]

How do I change or reset a user's password? (PC and Web)

22. October 2019 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC and ASEBA-Web.
To change a user's password (only a [More]

How do I search for an assessed person? (PC, Web, Network)

22. October 2019 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC, ASEBA-Web, and ASEBA-Network.Under the Directorie [More]

How do I back up my ASEBA database? (PC, Web, Network)

22. October 2019 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC, ASEBA-Web, and ASEBA-Network. (For ASEBA-Net [More]

How do I reset a forgotten administrator password on ASEBA-Network?

22. October 2019 Administrator ASEBA–Network (0)
If you have lost all of your administrator passwords, please contact ASEBA Tech Support. With your p [More]

How do I create administrators and regular users? (PC and Web)

22. October 2019 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC and ASEBA-Web.
1. Once logged into ASEBA-PC o [More]

How can I use Windows Authentication (Integrated Security) for ASEBA-Network?

22. October 2019 Administrator ASEBA–Network (0)
Your organization may prefer to use Active Directory logins to access SQL Server rather than SQL log [More]

How can I get a more detailed error using Developer Tools?

22. October 2019 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0)
Using Developer Tools will help get detailed information about an error received in ASEBA-PC, ASEBA- [More]

Clicking Key-Entry in ASEBA-Network produces an error or hangs

22. October 2019 Administrator ASEBA–Network (0)
Upon clicking key entry, the server sends HTTP traffic to itself. Please check your server's securit [More]

Cannot attach databases due to "access denied" errors

22. October 2019 Administrator ASEBA–Network (0)
Make sure you are running SQL Management Studio as an administrator. You can do this by right-clicki [More]

How do I move an assessed person to a different directory?

22. October 2019 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC, ASEBA-Web, and ASEBA-Network.
Simply right-click [More]

I get "HTTP Error 500.19 - Internal Server Error" on ASEBA-Network

22. October 2019 Administrator ASEBA–Network (0)
You may receive an error saying

This configuration section cannot be used at this path. This happen [More]

I get a "404 File not Found" error when trying to view videos on ASEBA-Network

22. October 2019 Administrator ASEBA–Network (0)
This issue is most likely due to the MIME type not being added in your IIS on the server.Please note [More]

ASEBA-Network installation troubleshooting guide

22. October 2019 Administrator ASEBA–Network (0)
1. Ensure that your machine meets the installation requirements.
2. Open SQL Server Management Studi [More]

Win32Exception: The network path was not found while establishing a connection to SQL Server

22. October 2019 Administrator ASEBA–Network (0)
If you receive the errors "The network path was not found" and "A network-related or instance-specif [More]

Error when attaching databases

22. October 2019 Administrator ASEBA–Network (0)
If you see an error while attaching a database, please close out of SQL Management Studio.
In your p [More]

What do I enter for Evaluation ID? (PC, Web, and Network)

22. October 2019 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0)
**Please note, this will be the same for ASEBA-PC, ASEBA-Web, and ASEBA-Network.
The "Evaluation ID" [More]
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Categories

  • ADM (2)
  • Adult Manual Frequently Asked Questions (38)
  •    Adult Profile Questions (10)
  •    Coordinating Data from Different informants (7)
  •    Relations of the ADULT forms to ASEBA forms for other ages (3)
  •    Scoring Adult Forms Questions (5)
  • Adult Multicultural Supplement Manual Questions (22)
  •    Conclusions to be Drawn from Scale Scores for Individuals (1)
  •       Cross-Informant Data (7)
  •       Societies Not Listed in Table 2-1, Adult Multicultural Supplement Manual (4)
  •    Translations of Aseba Forms (6)
  •    User Choices of Norms (2)
  • ASEBA–Network (31)
  • ASEBA–PC (61)
  • ASEBA–Web (72)
  • Forms (8)
  • General (28)
  • Older Adult Manual Frequently Asked Questions (33)
  •    Older Adult Profile Questions (4)
  •    Relations of the Older Adult Forms to ASEBA Forms for Other Ages (4)
  •    Scoring Older Adult Form Questions (10)
  • Older Adult Multicultural Supplement Manual Questions (17)
  •    Conclusions to be Drawn from Scale Scores for Individuals, Older Adult Multicultural Supplement Manual (2)
  •          Cross-Informant Data - Older Adult Multicultural Supplement (3)
  •    Multicultural Norms (4)
  •       Societies Not Listed in Table 2-1, Older Adult Multicultural Supplement Manual (3)
  •    User Choices of Norms, Older Adult Multicultural Supplement Manual (2)
  • Preschool Manual Frequently Asked Questions (44)
  •    Interpreting LDS Questions (3)
  •    Preschool Profile Questions (13)
  •    Questions about LDS (5)
  •             Relations of the CBCL/1.5-5 and C-TRF Preschool Forms to the School-Age CBCL and TRF (1)
  •    Scoring LDS Questions (3)
  •          Scoring Questions about CBCL/ 1.5-5 and C-TRF (5)
  • Preschool Multicultural Supplement Manual Questions (14)
  •       Societies Not Listed in Table 2-1, Preschool Multicultural Supplement Manual (4)
  •       Translations of ASEBA Forms - Preschool Multicultural Supplement Manual (4)
  •    User Choices of Norms, Preschool Multicultural Supplement Manual (4)
  • Profiles (4)
  • Progress & Outcomes App (P&O) (5)
  • School Age Manual Frequently Asked Questions (36)
  •       Relations of the School-Age Forms to ASEBA Forms for Other Ages (2)
  •    School Age Profile Questions (13)
  •       Scoring School-Age Forms Questions (5)
  • School Age Multicultural Supplement Manual Questions (9)
  •       Availability of Translations - School Age Multicultural Supplement Manual (3)
  •       Conclustions to be Drawn from Scale Scores for Individual Children - School Age Multicultural Manual (2)
  •    User Choices of Norms, School Age Multicultural Supplement Manual (2)

Vital Information

  • Which version of the software should I get?

Useful Links

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AuthorList

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Recent Posts

  • How to Customize the Send Message to Informant Template
  • How to Change User Roles
  • Where to Find Your Informant's Username in ASEBA
  • How ASEBA scoring software handles scoring of forms with incomplete or missing data
  • How to fix 'Server Error in "/" Application: Could not load file or assembly "ASEBA.PIe.Customer.ApplicationServices" or one of its dependencies...' Error

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