---
title: "I just purchased a new ASEBA-Web account and I don’t know what the account is."
description: "If you have just purchased ASEBA-Web, you will have received an email stating that you wil"
url: "https://answers.aseba.org/post/i-just-purchased-aseba-web-and-i-dont-know-what-the-account-is/"
updated: "2026-04-06"
category: Customer Service Questions
tags:
  - "ASEBA-Web™"
---

# I just purchased a new ASEBA-Web account and I don’t know what the account is.

Once a new ASEBA-Web account has been ordered, customers will immediately receive a confirmation email and then customer service will send a second email with a link and instructions on **how to create the username, password and account name or number**. **The account name or number is created by the user** (create one for your organization).

**Please click on the link for the Step-by-step procedures in the customer service email received for help setting up your account.**