---
title: "I’m getting an error stating that PROFILE NOT DISPLAYED: More than 20 problem item are missing, Age or Gender are missing, or The scores could not be computed due to missing or invalid data when trying to score a report."
description: "**Please note, this will be the same for ASEBA-PC and ASEBA-Web.\nWhen scoring a report, if you get t"
url: "https://answers.aseba.org/post/im-getting-an-error-stating-that-scores-cannot-be-computed-due-to-missing-or-invalid-data-pc-and-web/"
updated: "2024-01-23"
category: ASEBA Forms
tags:
  - Adult Age Forms
  - "ASEBA-Network™"
  - "ASEBA-PC™"
  - "ASEBA-Web™"
  - Older Adult Age Forms
  - Preschool Age Forms
  - School Age Forms
---

# I’m getting an error stating that PROFILE NOT DISPLAYED: More than 20 problem item are missing, Age or Gender are missing, or The scores could not be computed due to missing or invalid data when trying to score a report.

**Please note, this will be the same for ASEBA-PC, ASEBA-Network, and ASEBA-Web.**

If any of the following error messages occur while trying to score a report, please close out of the error page. Click on the form to be scored and then click on the **Key Entry** tab. Key entry will open any form in the program.

![](https://answers.aseba.org/wp-content/uploads/2024/01/missing-data-message-1024x367.jpg)

Once the form is open, for the **PROFILE NOT DISPLAYED: More than 20 problem items scores are missing** error, please fill in the missing items under the**Problem Items** tab, **Save** **and** **close.** Click on **Score Report** tab once again.

![](https://answers.aseba.org/wp-content/uploads/2024/01/key-entry-web.jpg)

![](https://answers.aseba.org/wp-content/uploads/2024/01/problem-items-1024x592.jpg)

For **Age and Gender are missing, scores could not be computed**errors, please close out of the error page. Click on the form to score, click on **Key Entry** tab to open the form.

![](https://answers.aseba.org/wp-content/uploads/2024/01/age-or-gender-missing-1024x499.jpg)

On the first page of the form, please check to see if age, gender and DOB are filled in. Then click **Save**and **close**. Click on **Score Report** tab once again.

![](https://answers.aseba.org/wp-content/uploads/2024/01/age-and-gender-missing-blanks-1024x742.jpg)

For**The scores could not be computed due to missing or invalid data** errors. Please close out of the error page. Click on the form to be scored. Click on **Key Entry** tab to open the form. Click through each tab (except VERIFICATION) and make sure all questions are answered. Once the form is complete, click on **Save and close**. Click on **Score Report** tab once again.

![](https://answers.aseba.org/wp-content/uploads/2024/01/missing-data-message-2.jpg)

![](https://answers.aseba.org/wp-content/uploads/2024/01/all-tabs-1024x232.jpg)