AOL and Yahoo do not allow third parties like ASEBA to send e-mail using their domain names. If your account e-mail address is firstname.lastname@example.org or email@example.com, your messages won't go out to informants.
The solution is to use a different address for your account. To change your address,
1. Log in to ASEBA Web
2. Select "Users Management" from the menu item that has your name (just to the left of "Log Off".
3. Select the user whose address you wish to change on the left.
4. Click the "Edit" button on the right.
5. Change the address in the "Email" field.
6. Click "Save"
This does not affect what addresses you can send e-mails to, only what addresses you can use to send e-mails from.