Technical Support for ASEBA<sup>®</sup> Software Products Technical Support for ASEBA® Software Products
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Support Topics

  • ADM (2)
  • Adult Manual Frequently Asked Questions (38)
  •     Adult Profile Questions (10)
  •     Coordinating Data from Different informants (7)
  •     Relations of the ADULT forms to ASEBA forms for other ages (3)
  •     Scoring Adult Forms Questions (5)
  • Adult Multicultural Supplement Manual Questions (22)
  •     Conclusions to be Drawn from Scale Scores for Individuals (1)
  •        Cross-Informant Data (7)
  •        Societies Not Listed in Table 2-1, Adult Multicultural Supplement Manual (4)
  •     Translations of Aseba Forms (6)
  •     User Choices of Norms (2)
  • ASEBA–Network (31)
  • ASEBA–PC (60)
  • ASEBA–Web (78)
  • Forms (8)
  • General (28)
  • Older Adult Manual Frequently Asked Questions (33)
  •     Older Adult Profile Questions (4)
  •     Relations of the Older Adult Forms to ASEBA Forms for Other Ages (4)
  •     Scoring Older Adult Form Questions (10)
  • Older Adult Multicultural Supplement Manual Questions (17)
  •     Conclusions to be Drawn from Scale Scores for Individuals, Older Adult Multicultural Supplement Manual (2)
  •           Cross-Informant Data - Older Adult Multicultural Supplement (3)
  •     Multicultural Norms (4)
  •        Societies Not Listed in Table 2-1, Older Adult Multicultural Supplement Manual (3)
  •     User Choices of Norms, Older Adult Multicultural Supplement Manual (2)
  • Preschool Manual Frequently Asked Questions (44)
  •     Interpreting LDS Questions (3)
  •     Preschool Profile Questions (13)
  •     Questions about LDS (5)
  •              Relations of the CBCL/1.5-5 and C-TRF Preschool Forms to the School-Age CBCL and TRF (1)
  •     Scoring LDS Questions (3)
  •           Scoring Questions about CBCL/ 1.5-5 and C-TRF (5)
  • Preschool Multicultural Supplement Manual Questions (14)
  •        Societies Not Listed in Table 2-1, Preschool Multicultural Supplement Manual (4)
  •        Translations of ASEBA Forms - Preschool Multicultural Supplement Manual (4)
  •     User Choices of Norms, Preschool Multicultural Supplement Manual (4)
  • Profiles (4)
  • Progress & Outcomes App (P&O) (5)
  • School Age Manual Frequently Asked Questions (36)
  •        Relations of the School-Age Forms to ASEBA Forms for Other Ages (2)
  •     School Age Profile Questions (13)
  •        Scoring School-Age Forms Questions (5)
  • School Age Multicultural Supplement Manual Questions (9)
  •        Availability of Translations - School Age Multicultural Supplement Manual (3)
  •        Conclustions to be Drawn from Scale Scores for Individual Children - School Age Multicultural Manual (2)
  •     User Choices of Norms, School Age Multicultural Supplement Manual (2)
  • Security and Compliance (2)

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How to Set Up Your New ASEBA-Web Account

02 November 2023 ASEBA-Technical-Support
 
ASEBA-Web Procedures
 
PLEASE NOTE THAT ALL WORK NEEDS TO BE SAVED BEFORE CLOSING FORMS [More]

New in v4.4.1.0: Changes to Password Settings Allowed Ranges

23 October 2023 ASEBA-Technical-Support ASEBA–Web, Security and Compliance
The philosophy behind password selection and management is constantly evolving.  Recently, the [More]

New in v4.4.1.0: Password History Tracking

23 October 2023 ASEBA-Technical-Support ASEBA–Web, Security and Compliance
With the release of v4.4.1.0, ASEBA-Web™ now tracks the recent password history for all users. [More]

"Reprint Form" now available for self-printed forms.

10 October 2023 ASEBA-Technical-Support ASEBA–Web
Starting in the v4.4.0.0 release of ASEBA-Web™, self-printed forms can be reprinted using [More]

"Form Source" option added to ASEBA-Web™

10 October 2023 ASEBA-Technical-Support ASEBA–Web
The upcoming v4.4.0.0 release of ASEBA-Web includes new improvements on how users add new forms.&nbs [More]

Where to Find Help for New Users - ASEBA-Web

14 June 2023 ASEBA-Technical-Support
Once logged into ASEBA-Web, on the right hand window there is a tab that says "Help for New Users" n [More]

Example of Letter Sent to Informant and What an Informant should expect from Electronic Behavioral Form Process

08 June 2023 ASEBA-Technical-Support ASEBA–Web
The sample email below is an example of a message sent to an informant from a clinician.
The message [More]

New Send Message to Informant Process

06 June 2023 ASEBA-Technical-Support ASEBA–Web
Please follow the original Start Wizard directions to add the Assessed Person and Add a Form: h [More]

How to Configure a Send Message to Informant Template

14 April 2023 ASEBA-Technical-Support ASEBA–Web
Configuring messages for informants can be done by administrators.  Please click on Administrat [More]

How to Change User Roles

11 October 2022 ASEBA-Technical-Support ASEBA–Network, ASEBA–PC, ASEBA–Web
Once signed into ASEBA-Web, ASEBA-PC, or ASEBA-Network, in ASEBA-Web, select Administration, Manage [More]

Where to Find Your Informant's Username in ASEBA

04 August 2022 ASEBA-Technical-Support ASEBA–Network, ASEBA–PC, ASEBA–Web
Where to Find Your Informant’s Username in ASEBA
Please click on the Assessed Person, then the [More]

How ASEBA scoring software handles scoring of forms with incomplete or missing data

28 July 2022 ASEBA-Technical-Support ASEBA–Network, ASEBA–PC, ASEBA–Web
The current rules for ASEBA scoring software if a form is scored that has incomplete or missing data [More]

How to fix 'Server Error in "/" Application: Could not load file or assembly "ASEBA.PIe.Customer.ApplicationServices" or one of its dependencies...' Error

15 July 2022 ASEBA-Technical-Support ASEBA–Network
After making changes to your ASEBA-Network configuration, you may be faced with the following server [More]

Using the ASEBA with People Who May Identify as Nonbinary

23 March 2022 ASEBA-Technical-Support ASEBA–Network, ASEBA–PC, ASEBA–Web
https://aseba.org/guidelines-for-using-the-aseba-with-people-who-may-identify-as-nonbinary/
Concepts [More]

How to Export and Import from ASEBA-Web to ASEBA-Web

17 March 2022 ASEBA-Technical-Support ASEBA–Web
To export the entire database:
Once you have logged into our Aseba program, please RIGHT click on th [More]

Internal Server Error - Regional Fix

07 March 2022 ASEBA-Technical-Support ASEBA–PC
We found that Windows Updates changes some settings on ASEBA-PC out of the USA.  So, if you cho [More]

How to Export ASEBA Database to Zip file or SPSS or Excel

21 December 2021 ASEBA-Technical-Support ASEBA–Network, ASEBA–PC, ASEBA–Web
HOW TO EXPORT DATA TO ZIP FILE, EXCEL OR SPSS
 
Please RIGHT-click on the Root folder under the [More]

I can't find my CD, where can I find my ASEBA-PC serial number?

08 December 2021 ASEBA-Technical-Support ASEBA–PC
The path to the serial number on your computer where ASEBA-PC has been previously installed is: This [More]

How to Install ASEBA-PC, Add ASEBA age modules and How to Reset your ASEBA-PC password

08 December 2021 ASEBA-Technical-Support ASEBA–Network, ASEBA–PC
How to Install Aseba-PC, Add ASEBA Age Modules, and How to Reset your ASEBA-PC password
There are tw [More]

How to disable a user in ASEBA-PC, ASEBA-Web and ASEBA-Network.

08 December 2021 ASEBA-Technical-Support ASEBA–Network, ASEBA–PC, ASEBA–Web
HOW TO DISABLE A USER IN ASEBA-PC, ASEBA-WEB, AND ASEBA-NETWORK Administrators only
 
Please lo [More]

How to Add Serial numbers (age modules) to ASEBA-PC Program

08 December 2021 ASEBA-Technical-Support ASEBA–PC
How to Add Serial Numbers to the ADD ASEBA Modules Window:
Please type in your 4 sets of 5 letters i [More]

My ASEBA-Web account is expiring. How do I download my data?

24 November 2021 ASEBA-Technical-Support ASEBA–PC, ASEBA–Web, General
If your ASEBA-Web account is expiring and you wish to save your ASEBA data, you may do so by followi [More]

How to Turn On and Off Multi Factor Authentication

11 November 2021 ASEBA-Technical-Support ASEBA–Web
Please view our Youtube video on how to turn on and off Multi Factor Authentication (MFA):
 
ht [More]

What about children from an indigenous minority group within a society when a normative sample is available for the entire society?

21 July 2021 ASEBA-Technical-Support School Age Multicultural Supplement Manual Questions, Conclustions to be Drawn from Scale Scores for Individual Children - School Age Multicultural Manual
Answer: If the minority group was included in the normative sample for a society, then the overall s [More]

How are clinical interpretations and decisions for a particular child made on the basis of norms for particular societies?

21 July 2021 ASEBA-Technical-Support School Age Multicultural Supplement Manual Questions, Conclustions to be Drawn from Scale Scores for Individual Children - School Age Multicultural Manual
Answer: Chapters 3 and 4 illustrate clinical interpretations and decisions for a variety of cases. B [More]

What if you want to display a child’s scores in relation to norms for a society that is not listed in this Supplement?

21 July 2021 ASEBA-Technical-Support School Age Multicultural Supplement Manual Questions, User Choices of Norms, School Age Multicultural Supplement Manual
Answer: As data from more societies become available, we will determine whether each society sh [More]

For assessing immigrant children, how should I choose whether to display scale scores in relation to norms for the child’s home society or the host society?

21 July 2021 ASEBA-Technical-Support School Age Multicultural Supplement Manual Questions, User Choices of Norms, School Age Multicultural Supplement Manual
Answer: Chapters 3 and 4 illustrate decisions about the choices of norms for immigrant children unde [More]

What if only the pre-2001 editions are available in translations of a particular language?

21 July 2021 ASEBA-Technical-Support School Age Multicultural Supplement Manual Questions, Availability of Translations - School Age Multicultural Supplement Manual
Answer: As documented in the Manual for the ASEBA School-Age Forms & Profiles (Achenbach & R [More]

What if no translation of a particular form is available?

21 July 2021 ASEBA-Technical-Support School Age Multicultural Supplement Manual Questions, Availability of Translations - School Age Multicultural Supplement Manual
Answer: If no translation is available and you wish to do a translation, please request an applicati [More]

How can I obtain translations of ASEBA forms?

21 July 2021 ASEBA-Technical-Support School Age Multicultural Supplement Manual Questions, Availability of Translations - School Age Multicultural Supplement Manual
Answer: To obtain supplies of translated forms for use in a country served by an authorized ASEBA di [More]
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