I'm getting a Server Error message on ASEBA-Web; what do I do? 22. October 2019 Administrator ASEBA–Web (0) If you get a server error message in ASEBA-Web, please refresh your page first. If the problem persi [More]
I'm getting an error stating that "scores cannot be computed due to missing or invalid data" (PC and Web) 22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0) **Please note, this will be the same for ASEBA-PC and ASEBA-Web.When scoring a report, if you get t [More]
Will I get timed out of ASEBA-Web? 22. October 2019 Administrator ASEBA–Web (0) ASEBA-Web does have a built-in security feature to time users out of ASEBA-Web after 20 minutes of i [More]
How do I reset an informant’s password? 22. October 2019 Administrator ASEBA–Web (0) If one of your informants has forgotten their password, you can reset it by clicking on the informan [More]
How do I change or reset a user's password? (PC and Web) 22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0) **Please note, this will be the same for ASEBA-PC and ASEBA-Web.To change a user's password (only a [More]
How do I search for an assessed person? (PC, Web, Network) 22. October 2019 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0) **Please note, this will be the same for ASEBA-PC, ASEBA-Web, and ASEBA-Network.Under the Directorie [More]
How do I import data from ADM into ASEBA-PC and Aseba-Web? 22. October 2019 Administrator ADM, ASEBA–PC, ASEBA–Web (0) Data can be imported into ASEBA-Web. Data can be downloaded and imported into ASEBA-Web from ADM (As [More]
How many e-units does it cost to send a form electronically? 22. October 2019 Administrator ASEBA–Web (0) ASEBA-Web will charge two e-units per evaluation: 1 e-unit to create the form and 1 e-unit to score. [More]
How do I download the profile and narrative report? (PC and Web) 22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0) **Please note, this will be the same for ASEBA-PC and ASEBA-Web.To download your profile and narrat [More]
Informant e-mails are not being sent from ASEBA-Web 22. October 2019 Administrator ASEBA–Web (0) AOL and Yahoo do not allow third parties like ASEBA to send e-mail using their domain names. If your [More]
How do I add, edit, delete or move a directory or subdirectory? (PC and Web) 22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0) **Please note, this will be the same for ASEBA-PC and ASEBA-Web.To add a new directory, click on th [More]
How does ASEBA-Web pricing work? 22. October 2019 Administrator ASEBA–Web (0) The information in this answer is subject to change. For up-to-date information on pricing, see the [More]
How many e-units have I used and purchased? 22. October 2019 Administrator ASEBA–Web (0) To view your e-unit balance, you need to be an administrator. From within the program, please c [More]
Can I get e-units back if the informant doesn’t fill out the form? 22. October 2019 Administrator ASEBA–Web (0) If the status of the form is "New", and you delete the form, your e-units will be credited back to y [More]
How do I back up my ASEBA database? (PC, Web, Network) 22. October 2019 Administrator ASEBA–Network, ASEBA–PC, ASEBA–Web (0) **Please note, this will be the same for ASEBA-PC, ASEBA-Web, and ASEBA-Network. (For ASEBA-Net [More]
How do I send a form to an informant (also how to change the language of the form)? 22. October 2019 Administrator ASEBA–Web (0) When logged into ASEBA-Web, if you have already created an Assessed Person and have also already cre [More]
Is ADM (Assessment Data Manager) no longer supported? 22. October 2019 Administrator ADM (0) ADM was discontinued in 2015. We no longer use, sell or support this product. There are no updates o [More]
How do I change the look of ASEBA-PC or ASEBA-Web? (PC and Web) 22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0) **Please note, this will be the same for ASEBA-PC and ASEBA-Web.If you wish to change the look of y [More]
How do I key-enter a form? (PC and Web) 22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0) **Please note, this will be the same for ASEBA-PC and ASEBA-Web.To key-enter a form you will first [More]
Where can I find the license agreements? (PC and Web) 22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0) You can view the License Agreements if you are an administrator, my clicking on My Account tab, and [More]
I'm getting a "server error" message on ASEBA-PC; what do I do? 22. October 2019 Administrator ASEBA–PC (0) If you see a server error message in your ASEBA-PC program, please close out of the program and chec [More]
I get an “invalid credentials” error message when signing into ASEBA-PC 22. October 2019 Administrator ASEBA–PC (0) If you are getting an invalid credentials error message when signing into ASEBA-PC, you will need to [More]
Can I move ASEBA-PC to a new computer? 22. October 2019 Administrator ASEBA–PC (0) Yes, you can always uninstall your software and reinstall it on a new computer. To ensure that your [More]
I just bought ASEBA-PC; how do I log in? 22. October 2019 Administrator ASEBA–PC (0) Your software comes with an explanation page containing your login information. The initial login cr [More]
How do I export my database from ASEBA-PC to ASEBA-Web? 22. October 2019 Administrator ASEBA–PC, ASEBA–Web (0) Once logged into the ASEBA program (PC or Web), please RIGHT-click on the Root folder in the upper l [More]
I forgot my ASEBA-PC password; how do I reset it? 22. October 2019 Administrator ASEBA–PC (0) To reset your ASEBA-PC password, please click the “I forgot my password” link on the log [More]
Why can’t I log into the ASEBA Store website? 22. October 2019 Administrator General (0) You do not need to log into the store to order. Please follow these directions to order without regi [More]
How do I add age modules to ASEBA-PC? 22. October 2019 Administrator ASEBA–PC (0) To add modules to ASEBA-PC, click on the "Add ASEBA-PC Modules" icon on your desktop.You can also f [More]
What version of ASEBA-Web do I have? 22. October 2019 Administrator ASEBA–Web (0) Your ASEBA-Web account will automatically be updated to the most current version as long as you [More]
ASEBA-Web troubleshooting guide 22. October 2019 Administrator ASEBA–Web (0) First, please determine what browser you have and what version it is. If you don't know, please go h [More]