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Technical Support for ASEBA® Software Products

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News and Announcements

33
  • New in v4.6.0.10: Changes to Standard Informant Message Templates
  • New in v4.6.0.10: Updated Italian Translations and new German Translations in ASEBA-Informant™
  • ASEBA-PC™ v4.6.0.9 Release Announcement
  • New in v4.6.0.0: ASEBA-Informant™ Authentication By Email
  • New in v4.6.0.0: Changes to Activity Audit Logs
  • New in v4.6.0.0: Account Preferences
  • New in v4.6.0.0: Updated Report Viewer
  • New in v4.6.0.0: Updated Import Specifications and Test File
  • New in v4.5.3.0: Export User List
  • New in v4.5.3.0: Customizable Subject Lines in Message Templates
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ASEBA Software

86
  • How do I delete an informant?
  • What does the “status” section mean?
  • Start a New Assessment wizard for adding Assessed Persons, adding Forms, and Sending A Message to An Informant (ASEBA-Web, ASEBA-Network, ASEBA-PC)
  • How to Fix Missing Data Error in Any Form
  • My ASEBA-Web account is expiring. How do I export my data?
  • Help for New Users – ASEBA-Web and ASEBA-PC
  • Where to Find an Informant’s Username in ASEBA
  • How can I check when my ASEBA-Web account expires?
  • Internal Server Error – Regional Fix
  • How to Add Serial numbers (age modules) to ASEBA-PC Program 2026
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ASEBA Forms

153
  • What translations of ASEBA forms are available?
  • How can I obtain translations of ASEBA forms?
  • How To Add a Form (with and without the Start a New Assessment wizard)?
  • How do I score or view a report?
  • How do I run a cross-informant report? (PC and Web)
  • Who or what is an Assessed Person?
  • How to Change the Language on the Send Message to Informant Window.
  • How do I download and print the profile and narrative report?
  • Using the ASEBA with People Who May Identify as Nonbinary
  • Can the CBCL be filled out by people other than parents?
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Clinical Questions

159
  • When were the scales normed? Are there plans to re-norm any time soon?
  • How to Fix Missing Data Error in Any Form
  • What translations of ASEBA forms are available?
  • How can I obtain translations of ASEBA forms?
  • I don’t want to verify my data; how do I get around verification?
  • How do I run a cross-informant report? (PC and Web)
  • Who or what is an Assessed Person?
  • Using the ASEBA with People Who May Identify as Nonbinary
  • How ASEBA scoring software handles scoring of forms with incomplete or missing data
  • If someone wishes to obtain a normative sample for a society not listed in Table 2-1, how should they do this?
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Customer Service Questions

46
  • How to renew my ASEBA-Web account from ASEBA Store Website (without logging in)
  • What does the “status” section mean?
  • When were the scales normed? Are there plans to re-norm any time soon?
  • How to Order More E-units for Aseba-Web Account
  • Is my username and password for the Aseba Store (store.aseba.org) website the same as the Aseba-Web Behavioral scoring website (aseba-web.org) username and password?
  • My ASEBA-Web account is expiring. How do I export my data?
  • Help for New Users – ASEBA-Web and ASEBA-PC
  • Where to Find an Informant’s Username in ASEBA
  • Example of Message Sent to Informant and What an Informant should expect from Electronic Behavioral Form Process
  • How to Set Up Your New ASEBA-Web Account
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