Technical Support for ASEBA® Software Products
The sample email below is an example of a message sent to an informant from a clinician.
The message will have the informants name at the top, the date the letter was emailed, the form that they will need to fill out (example below is a Teacher Report Form (TRF) for 6-18 year olds), how long it will take to fill out the form, and two links to get to the form. The first link has a username and password autogenerated by the ASEBA-Web program and the second link goes straight to the form.
If the first link is clicked, the informant will need to put in the Username and Password that was autogenerated in the email and click Sign in.
If the second link was clicked, the informant will click Continue to move further to the form.
No matter which link is clicked, the informant can use the drop down arrow next to the language to change the language of the form.
The informant will then click on the pencil icon to begin filling out the form.
The informant will need to click on YES, I AGREE to the CONSENT TO COLLECT, PROCESS AND STORE DATA page.
The informants are given some basic instructions and must use the right single arrow to advance through the form. The double arrow will advance to the end of the current section. The arrow with line will advance informant to the next section. The single arrow on the left will go back on question and the double arrow will go back to the beginning of the form.
Clinicians should encourage client to try to finish the forms in one sitting. Answers are saved after each section. The form will time out after 20 minutes as a security feature.
Once the informant clicks the Finish button, the status of the form will go from Sent-To-Informant to Submitted-By-Informant. The form may be opened at this point by the clinician by clicking on the Key-Entry tab to make sure the form was filled out correctly. Save and close the form and then click on the Score Report tab to score the form and receive a 5-10 page report. Please DO NOT open form that was sent to an informant until they are finished the form and the form status says Submitted-By-Informant, as this will break the link to the form for the informant and they will not be able to return to the form.