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Technical Support for ASEBA® Software Products

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News and Announcements

16
  • New in v4.5.1.6: Directory Structure in Transfer Files
  • Upcoming Change to ASEBA-Web™: Removal of “Pay for Online Scoring”
  • New in v4.5.1.4: Progress Tracking from ASEBA-Informant™
  • New in v4.5.1.0: Major Update to ASEBA-Informant™
  • New in v4.5.0.0: New UI Themes, Including Accessibility-Compliant Options
  • New in v4.4.2.8: “Auditing Tools” is now “Activity Audit Logs”, and New Search Features
  • New in v4.4.2.6: Improvements to Audit Logs
  • New in v4.4.2.2: Improvements to “Import Data”
  • New in v4.4.2.0: Informant Selection
  • New in v4.4.2.0: Form Contact
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ASEBA Software

92
  • Start a New Assessment wizard for adding Assessed Persons, adding Forms, and Sending A Message to An Informant (ASEBA-Web, ASEBA-Network, ASEBA-PC)
  • I forgot my ASEBA-Web password; how do I reset it?
  • Example of Message Sent to Informant and What an Informant should expect from Electronic Behavioral Form Process
  • How do I add a clinician on a form for ASEBA-PC or ASEBA-Network?
  • How to Remove Clinicians from Drop-down List in Add Form Window in ASEBA-Web (Administrators Only)
  • How do I score or view a report?
  • ASEBA-Network Installation Instructions
  • How do I create administrators and regular users?
  • How to Export Data from ASEBA-PC
  • How to Install ASEBA-PC, Add ASEBA age modules and How to Reset your ASEBA-PC password
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ASEBA Forms

153
  • How do I score or view a report?
  • How to Change the Language on the Send Message to Informant Window.
  • Using the ASEBA with People Who May Identify as Nonbinary
  • Can the CBCL be filled out by people other than parents?
  • How are clinical interpretations and decisions for a particular child made on the basis of norms for particular societies?
  • For assessing immigrant children, how should I choose whether to display scale scores in relation to norms for the child’s home society or the host society?
  • What if only the pre-2001 editions are available in translations of a particular language?
  • For immigrants, how should I choose whether to display scale scores in relation to norms for the child’s home society or the host society?
  • How should users decide whether to show cross-informant bar graphs to partners who have completed OASRs to describe themselves and OABCLs to describe their partner?
  • Why aren’t multicultural norms available for the hand-scored OASR and OABCL profiles?
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Clinical Questions

159
  • Using the ASEBA with People Who May Identify as Nonbinary
  • How ASEBA scoring software handles scoring of forms with incomplete or missing data
  • If someone wishes to obtain a normative sample for a society not listed in Table 2-1, how should they do this?
  • What about children from an indigenous minority group within a society when a normative sample is available for the entire society?
  • How are clinical interpretations and decisions for a particular individual made on the basis of norms for particular societies?
  • What norms should I use for OASRs and OABCLs completed by people from societies that are not listed in Table 2-1?
  • Can the CBCL be filled out by people other than parents?
  • How are clinical interpretations and decisions for a particular child made on the basis of norms for particular societies?
  • For assessing immigrant children, how should I choose whether to display scale scores in relation to norms for the child’s home society or the host society?
  • What if only the pre-2001 editions are available in translations of a particular language?
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Customer Service Questions

49
  • How to Update Your Administrative Contact in ASEBA-Web™
  • Example of Message Sent to Informant and What an Informant should expect from Electronic Behavioral Form Process
  • How to Order More E-units for Aseba-Web Account
  • Is my username and password for the Aseba Store (store.aseba.org) website the same as the Aseba-Web Behavioral scoring website (aseba-web.org) username and password?
  • How to renew my ASEBA-Web account from ASEBA Store Website (without logging in)
  • How do I place an order?
  • How to Export Data from ASEBA-PC
  • How to Install ASEBA-PC, Add ASEBA age modules and How to Reset your ASEBA-PC password
  • Where to Find Help for New Users – ASEBA-Web
  • I can’t find my CD, where can I find my ASEBA-PC serial number?
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