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Technical Support for ASEBA® Software Products

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News and Announcements

33
  • New in v4.6.0.10: Changes to Standard Informant Message Templates
  • New in v4.6.0.10: Updated Italian Translations and new German Translations in ASEBA-Informant™
  • ASEBA-PC™ v4.6.0.9 Release Announcement
  • New in v4.6.0.0: ASEBA-Informant™ Authentication By Email
  • New in v4.6.0.0: Changes to Activity Audit Logs
  • New in v4.6.0.0: Account Preferences
  • New in v4.6.0.0: Updated Report Viewer
  • New in v4.6.0.0: Updated Import Specifications and Test File
  • New in v4.5.3.0: Export User List
  • New in v4.5.3.0: Customizable Subject Lines in Message Templates
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ASEBA Software

91
  • How do I add age modules to ASEBA-PC?(prior to ASEBA-PC 2026)
  • How to Add Serial numbers (age modules) to ASEBA-PC Program 2026
  • How many computers can I install ASEBA-PC on?
  • How do I add a clinician on a form for ASEBA-PC or ASEBA-Network (prior to ASEBA-PC 2026)?
  • How to Install ASEBA-PC, Add ASEBA age modules and How to Reset your ASEBA-PC password (prior to 2026 version)
  • I forgot my ASEBA-PC 2026 password; how do I reset it?
  • How do I back up my ASEBA-PC or ASEBA-Network database (prior to 2026 version)?
  • Can I move ASEBA-PC 2026 to a new computer?
  • How do I export my database from ASEBA-PC (prior to ASEBA-PC 2026) into ASEBA-Web?
  • How to Export Data from ASEBA-PC (prior to ASEBA-PC 2026)
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ASEBA Forms

153
  • How do I download and print the profile and narrative report?
  • How do I score or view a report?
  • How to Change the Language on the Send Message to Informant Window.
  • Using the ASEBA with People Who May Identify as Nonbinary
  • Can the CBCL be filled out by people other than parents?
  • How are clinical interpretations and decisions for a particular child made on the basis of norms for particular societies?
  • For assessing immigrant children, how should I choose whether to display scale scores in relation to norms for the child’s home society or the host society?
  • What if only the pre-2001 editions are available in translations of a particular language?
  • For immigrants, how should I choose whether to display scale scores in relation to norms for the child’s home society or the host society?
  • How should users decide whether to show cross-informant bar graphs to partners who have completed OASRs to describe themselves and OABCLs to describe their partner?
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Clinical Questions

159
  • Using the ASEBA with People Who May Identify as Nonbinary
  • How ASEBA scoring software handles scoring of forms with incomplete or missing data
  • If someone wishes to obtain a normative sample for a society not listed in Table 2-1, how should they do this?
  • What about children from an indigenous minority group within a society when a normative sample is available for the entire society?
  • How are clinical interpretations and decisions for a particular individual made on the basis of norms for particular societies?
  • What norms should I use for OASRs and OABCLs completed by people from societies that are not listed in Table 2-1?
  • Can the CBCL be filled out by people other than parents?
  • How are clinical interpretations and decisions for a particular child made on the basis of norms for particular societies?
  • For assessing immigrant children, how should I choose whether to display scale scores in relation to norms for the child’s home society or the host society?
  • What if only the pre-2001 editions are available in translations of a particular language?
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Customer Service Questions

48
  • How does ASEBA-Web pricing work?
  • How many computers can I install ASEBA-PC on?
  • How to Install ASEBA-PC, Add ASEBA age modules and How to Reset your ASEBA-PC password (prior to 2026 version)
  • I forgot my ASEBA-PC 2026 password; how do I reset it?
  • How to Export Data from ASEBA-PC (prior to ASEBA-PC 2026)
  • How to Export and Import from ASEBA-Web to ASEBA-Web
  • How to renew my ASEBA-Web account from ASEBA Store Website (without logging in)
  • Where to Find an Informant’s Username in ASEBA
  • Is ADM (Assessment Data Manager) no longer supported?
  • My ASEBA-Web account is expiring. How do I export my data?
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