Technical Support for ASEBA® Software Products
I get “invalid credentials” when signing in to ASEBA-Web
If you are getting the “invalid credentials” message while signing into ASEBA-Web, most of the time your password has expired (as it expires every 365 days for security purposes). You can either (1) click the “I forgot my password” link below the Sign-in button on the login page and put in your email address associated with your username when it was created or (2) ask your account administrator to reset your password. If you get an error message or are unable to reset your password for any other reason, please contact technical support at techsupp@aseba.org. Please include your account name/number and indicate that you need your password to be reset.