ASEBA-Web Troubleshooting Guide

First, please determine what browser you have and what version it is. If you don’t know, please go here: https://www.whatismybrowser.com/.

If your browser is not the most current version, you will want to install the latest version, and that should solve any issues you are experiencing. If you get any error messages, please take a screenshot and email us at techsupp@aseba.org.

If you are having trouble using the application, please watch our YouTube videos here: https://www.youtube.com/channel/UCIzvez_ZzkpM83-kInJX1HQ, or read our quick start guide, found here: https://aseba.azureedge.net/manuals/ASEBA-Web-ASEBA-PC-Quick-Start-Guide-1.4.pdf

We also suggest reading our full procedures manual, which can be found here: https://aseba.azureedge.net/manuals/ASEBA-Web_Procedures_2023.pdf

If you are seeing an “Internal Server Error” message, that usually means that the website is down (this happens rarely) or that you have lost connectivity to the internet. Please try restarting your computer.   If you are receiving “Internal Server Error” from outside of the US, this has to do with the region.  Here is the fix for that error: https://answers.aseba.org/post/internet-server-error-regional-fix