How do I customize informant letters?

You can change the content of your form request letters by clicking on My Account and choosing "Configure Informant Messages".

You may choose from the default templates in the left-hand column:

From here, you will be able to add new letters by clicking "New", or you can edit the existing letters by clicking on them and selecting "Edit".

Please Note: If you remove the words starting with "#", it will not auto-populate that information. For example, #Informant_Name# will automatically bring the informant's name over to the request letter.

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