Configuring messages for informants can be done by administrators. Please click on Administration tab and then click Configure Informant Messages.
Click on New
Change the name of the New Template, edit what you want to - Do not touch anything with a # symbol next to it, and then Save the template.
For example, the template below was named "Testing Template" and signed at the bottom and then saved.
Close the window above once you have saved the template. Then follow the Send Message to Informant procedures and when you are at the point of sending the message, choose the desired template out of the list, type in the informants email address and click Send.